Please provide your phone number when placing the order and make sure your email address is correct to help us contact you quickly if there are any issues with your order. Also. please double-check that your shipping address is accurate.lfits in abuilding. be sure to include the floor and room (or apartment) number, because some local couriers might not be able to find your address if it isn't clear,or may even refuse delivery if the address isn't specific enough. Any additional preferences can only be added in the checkout notes when placing your order or emailed to us within 2 hours after the order is placed.

Products

Regions We Ship To ✈️

Hello everyone! We‘ve recently added some new countries to our shipping list.Below is the fullst of countries we currently ship to.To ensure every package arrives safely and smoothly,we work with reliable carriers.As a result, some destinations have important notes-please read them carefully!


If your country can easily receive international parcels but isn't on the list yet,please let me know.Thankyou!

North America

-United States US

- Canada CA: We do not accept bulk orders.Each order can include up to 2 Lucky Spoon or 2 Lucky Drawer only. The recipient's full name must be provided; abbreviations or
warehouse,hotel,restaurant,orany other commercial institution name as the recipient.Names containing terms such as "Inc.",“LTD",or "Corporation" are not allowed.
-Mexico 🇲🇽

Europe
- France FR, United Kingdom GB, Germany DE, Italy IT, Spain ES, Netherlands NL, Belgium BE, Austria AT, Czech Republic CZ, Romania RO, Slovakia SK, Hungary HU, Norway,NO,Luxembourg LU, Cyprus CY, Bulgaria BG, Croatia HR
 Sweden SE, Denmark DK, Finland FI, Estonia, Latvia LV, Lithuania LT: Some carriers only offer delivery via pick-up (pick-up points or lockers). Recipients must provide accurate
and complete contact information to avoid delivery failure- PortugalpT: PO BOX addresses are not accepted.
Greece GR:PO BOX addresses are not accepted.
Switzerland CH: lf a recipient's total parcels received in one dayexceed 62CHF,customs will charge the recipient additional VAT and duties.
Ireland IL:We do not accept large orders and only accept orders with a size of up to 2 Lucky Spoons or 2 Lucky Drawers per package.

Asia
Singapore SG, Malaysia MY, the Philippines PH,Thailand TH,Vietnam VN
Southkorea:We do not accept bulk orders.Each order can include up to lucky spoon or lucky drawer only.The recipent's name address,another shiping details must be written in Korean.

-The Korean customs office now requires the recipient's ID and personal customs clearance code (PCCC), and the information must fully (P12345678go12) Please add this information to the order notes when placing your order.

Japan JP:We only accept parcels intended for personal use.Recipient addresses must not be commercial facilities (such as companies,warehouses,restaurants,hotels.
etc. Any losses caused by customs identifying the recipient's address as a commercial address wil be borne by the recipient.It is recommended to write your name and
addressinJapanese.This will make it easier to fil in the shipping information and help the local delivery personnel deliver accurately The recipient'snamemust bethefull
name and cannot be an abbreviation or only the first or last name; otherwise,customs clearance may be affected,resulting in unnecessary delays.
Israe IE: Gaza Strip is not reachable.Deliveryis normally made to your door. Please make sure to provide aprecise address and an accurate phone number Ifyoupreferto
pick up your package at a "pickup point", please contact us.
-United Arab Emirates AE: PO BOX addresses are not accepted. Please make sure to provide a precise address and an accurate phone number.
- Saudi Arabia SA:We do not accept bulk orders. Each order can include up to 2 Lucky Spoon or 2 Lucky Drawer only. PO BOX addresses are not accepted. Please make sure
to provide a precise address, an accurate phone number and a valid Short Address. The Short Address consists of 4 letters +4 numbers, for example: RAGl2g29.The Short
Address can be obtained through the folowing methods for reference: 1.Via the Saudi Post (SPL) offcial website:https://splonline.com.sa/ar/;2. By calling the automated
hotline:+9661 289 88888:3. The recipient may obtain the Short Address by sending their location to Saudi Post (SPL) via WhatsApp
- Kuwait KW, Qatar QA: PO BOX addresses are not accepted. Please make sure to provide a precise address and an accurate phone number.

Australia
- Australia AU
-New Zealand NZ

Frequently asked questions

When will my package be shipped?

Orders are usually processed and packed within 7-12 business days after payment is confirmed.

For video orders, we require additional preparation and filming time before shipment, which will take longer than regular orders.

Once your order is shipped, you'll receive a shipping confirmation email with tracking information.

How long does shipping take?

After shipping, delivery usually takes 7–12 business days, depending on your location and local carrier.

Please note that shipping times may vary during holidays or peak seasons.

Which countries do you currently ship to?

We currently offer shipping to the following countries:
Australia, Austria, United Arab Emirates, Belgium, Brunei, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, South Korea, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States of America.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.

You can use this tracking number to follow your package’s journey until it arrives.

Why didn’t I get an automatic email after placing my order?

If you didn’t receive an order confirmation email, please:
• Check your spam or junk folder
• Make sure your email address was entered correctly at checkout

If you still don’t see it, feel free to contact us — we’re happy to help!📧lumistargift@gmail.com

When will my packing video be posted on TikTok?

If you purchased the packing video add-on at checkout, your video will usually be posted within 3–7 business days after your order is processed.

As creating the video takes time, it will be posted after your package has been shipped.

Thank you for your understanding and patience 💖

Why does my order show as “payment failed”?

• Using the Chrome browser usually resolves most payment issues.
• Paying directly with PayPal is smoother and more convenient.
• If you choose to pay by credit or debit card, please note that some card types may not be fully compatible with PayPal (our payment processor), which can cause payment failures.
• Trying a different card often fixes the problem.

🔒 Security Reminder
Please always protect your personal and financial information. Stay alert against potential fraud, and feel free to contact us anytime if you are unsure about anything — we’re happy to help!

About Our Mystery Scoops

Mystery scoops are randomly curated with care.
If your order appears in a packing or scoop video, the items shown are the exact products you’ll receive.
Due to the nature of mystery products, all sales are final.